Privacy Policy

Sea Foam Hot Tubs ("we," "us," or "our") operates this website and provides hot tub sales, installation, and service in Loxahatchee, Florida, and the surrounding Palm Beach County area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or submitting information through our forms, you agree to the practices described here. If you have questions, contact us at info@seafoamhottubs.com.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, phone number, email address, and mailing address when you request an estimate or book service.
• Project information — details about your space, existing tub, service needs, and preferences that you share with us.
• Communications — messages, form submissions, emails, and phone call notes.
• Payment information — when you purchase a tub or service, we may collect billing details through our secure payment processor (we do not store full card numbers on our servers).

We also automatically collect limited technical information when you visit our site, such as:

• Browser type, device type, and operating system
• Pages visited and time spent on the site
• Referring website or search engine
• General geographic location (city-level, derived from IP address)

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, questions, and service inquiries
• Schedule delivery, installation, and service appointments
• Provide water care coaching and follow-up support
• Process payments and maintain records of your purchase
• Send appointment reminders and service updates
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. When We Share Information

We may share your information only in limited circumstances:

• Service providers — trusted third parties who help us operate our business (payment processing, email delivery, scheduling software, website hosting). They are contractually limited to using your information only to provide services to us.
• Legal requirements — if required by law, subpoena, or court order, or to protect the rights, property, or safety of Sea Foam Hot Tubs, our customers, or others.
• Business transfers — if our business is sold or merged, customer information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. We may use third-party analytics tools (such as Google Analytics) that collect information about your visit.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, but you can still browse and contact us.

5. How Long We Keep Information

We retain your information for as long as needed to provide services, maintain your customer record, comply with legal and tax requirements, and resolve any disputes. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — ask us to update inaccurate or incomplete information
• Delete — request that we delete your information, subject to legal retention requirements
• Opt out — unsubscribe from marketing emails at any time using the link in the email, or by contacting us directly
• Ask questions — contact us about how your information is used

To exercise any of these rights, email us at info@seafoamhottubs.com. We'll respond within a reasonable time and may ask you to verify your identity first.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information — including secure website connections (HTTPS), access controls, and vetted service providers. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party sites (for example, review platforms or manufacturer pages). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. If changes are material, we may notify you by email or a notice on our website. Continued use of our site after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out any time: